Who & What
For a Philadelphia higher education institute overflowing with faculty and students around the globe, having a practical and user-friendly IT environment to support administration was critical. This nationally-leading university recognized utmost potential in Candoris and KACE.
A feasible, affordable inventory and asset-management tool that facilitates help-desk ticketing for administrative staff was critical. The IT department needed equipment that would empower it to be fully autonomous in pushing out software, apps and updates, as well as tracking warranties and asset information of new and existing computers. Company growth also necessitated a platform and structure by which IT specialists could identify and address computer problems across the USA and beyond.
Candoris recommended a Quest KACE appliance (formerly Dell KACE) as the ideal solution- a comprehensive endpoint systems management solution encompassing inventory and IT asset management, systems and image deployment, patch management and security, and software distribution, as well as a built-in service desk. In less than two weeks, Candoris engineers worked with the university IT team to set up their new virtual KACE appliances and help-desk processing. With the new-found administrative computer setup assistance through KACE, university IT staff can now seamlessly set up and update each computer the same way. When staff and faculty encounter problems, they can submit a ticket to the IT department so it can be procedurally addressed and fixed.
From conceptualization through delivery, Candoris helped propel this growing university into a future of creating tomorrow’s leaders through global education today.